Member Survey for Twin Rivers Federal Credit Union

As an owner of the credit union we need your ideas and opinions. 
Please help us by completing this survey and returning it to the credit union. 
Your ideas can make a difference!  Thanks

Fill in your name on the survey and we will enter you in a raffle to win one of three prizes: 
a digital camera, an ipod or a tv. 

 


 


1.In general, how satisfied are you with the service you receive at Twin Rivers FCU?		 Extremely Satisfied

 Satisfied
 

Dissatisfied

Highly Dissatisfied
 

2. How are our products and services satisfying your needs?		 Extremely Satisfied

 Satisfied
 

Dissatisfied

Highly Dissatisfied
 

3. Please rate our products and services using the system below:

 KEY     1 = Currently Use     2 = May Use     3 = Will Never Use     4 = Unfamiliar With

Service

 RATE

Service

 RATE
Share Accounts (savings) Direct Deposit
Share Draft Accounts (checking) Home Banking
Scottie Savers Accounts (12 yrs & under) Online Bill Pay

Christmas Savings Account      

 Payroll Deduction
     IRA’s (Individual Retirement Accounts) Money Orders
55+ Club   Drive up Window Service
Share Certificates   Night Depository
Visa Credit Cards  Notary Service
Visa Debit Cards     

Postage Stamps
Disability Insurance on Loans     State Coin Collection
Loan (life) Protection Insurance   Credit Union Website
ATM @ P&C Supermarket      Savings Bonds (purchase/redeem)
  American Express Travelers Checks           American Express Gift Checks
HELOC (home equity line of credit) Real Estate Mortgages
 Loans to Qualified Borrowers    Overdraft Protection
Computer Loans

4. What other products and services would you like to see Twin Rivers Federal Credit Union offer?

 

    


5. Which service(s) best describes your primary use of the credit union?		 Share Account (savings)

 Loans

 Other
          (Describe to the right)

Share Draft Account (checking)
Check Cashing


6. How often do you conduct business at the credit union?		 Several times a week

 Once a week
 

Once a month

Less than monthly
 

7.How easy do you find it to access your credit union account(s)?		 Extremely Easy

 Easy
 

Difficult

 Very Difficult
 


8. How often do you transact credit union business over the phone?

 Several times a week

 Once a week
 

Once a month

Less than monthly
 
9.  How often do you use the online banking feature of Twin Rivers FCU? Several times a week

 Once a week
 

Once a month

Less than monthly
 

10.  Do you currently use our bill pay service through online banking?

 Yes
 

No
 

11.  Twin Rivers FCU will soon be putting in a drive up ATM by the drive-thru window.  How likely are you to use this ATM?

 		 Very Likely

 Likely
 

Unlikely

 Very Unlikely
 

12.  Would you use the new drive up ATM at the credit union building or continue using the current ATM  located at the P&C in Massena?

 		 New ATM at Credit Union
 

ATM at P & C Foods
 

13.  Overall how are we doing?

 Excellent

 Good
 

Satisfactory

 Poor
 
     
 

14. What are we doing right?

 

15. What do we need to improve?
16. Do you have any suggestions for credit union activities?

 

17.  Would you be interested in serving on a credit union committee?

 Yes
 

No
 


TELL US MORE

How long have you been a member of TRFCU

Your name (optional)
Your account number (optional)
 Do you have any general comments or ideas?



Privacy Notice:

 TWIN RIVERS FEDERAL CREDIT UNION  respects your privacy. We will never disclose  personal information about you as a consumer, customer, or former customer, to non-affiliated third parties. Your contact information will only be used by TWIN RIVERS FEDERAL CREDIT UNION.